CPC Module 7

Customer Service.

CPC Driver Training Info

3. Finding training courses

Only approved Driver Certificate of Professional Competence (CPC) courses count towards periodic training. You can choose which courses to attend.

Different courses cover different parts of the Driver CPC syllabus.

You’re allowed to take the same course more than once in each 5-year period, for example, you could take a first aid course in the first and last year of the 5-year period.

Driver CPC course costs

Training providers set their own prices for courses – there’s no maximum price.

4. Taking a training course

You must take one of these to your Driver Certificate of Professional Competence (CPC) training course:
• a photocard driving licence
• a valid passport
• a digital tachograph card
• a Driver CPC card

Certificate of attendance

You’ll get a certificate of attendance at the end of the course. It belongs to you – your employer isn’t allowed to keep it.

Your Driver CPC training record

The training centre will put your training on your Driver CPC training record.

Contact the centre where you did your training if it isn’t showing on your record 5 days after the course.

Problems with a training course

You can email the Driver and Vehicle Standards Agency (DVSA) if:

• you think the training provided wasn’t to the right standard, for example, the course didn’t last as long as it should have
• the training centre has stopped trading and they didn’t update your training record

DVSA Driver CPC complaints
dcpc_cc@dvsa.gov.uk