Complaints Procedure

If you have a complaint or a suggestion for improvement or change, please use the details here to progress the complaint.

The areas that can be covered in this process but are not limited to, are:

• Contact process with DriveTrain.
• Contacting a member of the DriveTrain team.
• Course booking process.
• Course payment process.
• The documentation provided before, during and after the course.

The course

• Course content.
• Method of delivery.
• Resources used.
• Venue.
• Timing.
• Interaction with the instructor.
• Course timings.
• Instructor timekeeping.
• Administration and receipt of certificates.
• Follow up processes and interactions.

Please send your complaint by email: info@drivetrain-training.co.uk

Phone: +44 7775 902 316

Letter: DriveTrain Solutions Ltd, PO Box 333, Coach Road, Chertsey, Surrey, KT16 6FL.

Or send us a message online via the Contact Page on this website.