Complaints Procedure

Home » Complaints Procedure

Complaints Procedure

If you have a complaint or a suggestion for improvement or change, please use the details here to progress the complaint.

The areas that can be covered in this process but are not limited to, are:

  • Contact process with DriveTrain.
  • Contacting a member of the DriveTrain team.
  • Course booking process.
  • Course payment process.
  • The documentation provided before, during and after the course.

The course

  • Course content.
  • Method of delivery.
  • Resources used.
  • Venue.
  • Timing.
  • Interaction with the instructor.
  • Course timings.
  • Instructor timekeeping.
  • Administration and receipt of certificates.
  • Follow up processes and interactions.

Please send your complaint by email:

Phone: +44 7775 902 316

Letter: DriveTrain Solutions Ltd, PO Box 333, Coach Road, Chertsey, Surrey, KT16 6FL.

Or send us a message online via the Contact Page on this website.

Shopping Basket